Shop Policies

Shop Policies


Sales Tax

Sales tax of 8.3% is included for Arizona residents only.

Payment Methods

For online purchases we accept PayPal, Visa, MasterCard, Discover, and Amex. Order placed in person can also be paid with Cash or Check.

Pre-order Policy

We offer some highly anticipated fabric collections at slight discount if you place a pre-order. When purchasing an item at pre-order your credit card will be charged immediately. Each listing will tell you the approximate ship date for the item, this date is given to us by the manufacturer, but is subject to change. Fabric manufacturers will sometimes oversell a product and the date the fabric ships to us gets pushed back. You will be notified of an update concerning you pre-order if this happens. We cannot guarantee ship dates, once the fabric arrives you can expect your order to ship within 48 hours. Any in-stock items ordered with a pre-order item will be reserved for you but will not ship until your entire order can ship complete. Please place multiple orders if you need in stock items immediately. 

Return Policy

We have a 30-day return policy on items you are not satisfied with due to a defect. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges. A 20% restocking fee is charged for returns. Sale items and classes are non-refundable. Due to copyright laws, patterns,books, and magazines may not be returned. All returns must be in original condition and packaging and they must not have a smoke odor to them. Returns that have a smoke odor will not be refunded.

Privacy Policy

We keep all customer information confidential and do not share any information with any outside parties under any circumstances.

Questions or Concerns

Should you have any questions or concerns you can send an e-mail to alyssa@pileofabric.com.